If you're prompted by Google with a “Verify it’s you” message during manual login, don’t worry—this is a normal security measure. This guide shows how to use your recovery email to securely access your mailboxes.
Why Recovery Emails Matter
Recovery emails are an essential security fallback. They help verify your identity if you’re logging in from a new device or location. All mailboxes under your Icemail workspace share the same recovery email—making verification fast and seamless.
Step-by-Step: Log in Using Recovery Email
Step 1: Attempt Manual Login
Go to Gmail and enter your mailbox credentials.
If prompted with “Verify it’s you”, continue to the next step.
Step 2: Choose “Confirm Your Recovery Email”
Important: Select “Confirm your recovery email” — do not choose “Get a verification code.”
This ensures Google verifies your account using your configured backup email.
Step 3: Find Your Recovery Email in Icemail
Navigate back to the Icemail dashboard.
Go to the Mailboxes section.
Select the mailbox you're logging into.
Locate the “Recovery Email” field to view or set your backup email.
Step 4: Enter the Recovery Email in Google
Return to the Google login screen and type in your recovery email when prompted.
Click “Next” to continue.
Step 5: Access Granted 
Once verified, you’ll be logged into your mailbox immediately.
Tips
Use a verified and active recovery email you can access anytime.
Ensure all mailboxes are linked to the same recovery email to simplify management.
If you update the recovery email in Icemail, it will apply to all associated mailboxes.
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Need help? Reach out to our support team—we’re here to assist with anything from mailbox recovery to platform integrations.