Welcome to Icemail’s frequently asked questions on account setup and configuration. Whether you're just getting started or fine-tuning your cold email infrastructure, here are answers to the most common setup-related queries.
Do I get access to the Google Admin console?Yes. When you onboard mailboxes through Icemail, you receive full access to the Google Admin Console for your domain. This allows you to manage users, security settings, groups, and more.
Can I set a profile picture for my mailboxes using Icemail?Absolutely. Icemail lets you add or update profile pictures for each mailbox. This helps improve trust and personalization in your cold outreach efforts.
How many mailboxes per domain are recommended?We recommend 3 mailboxes per domain to ensure optimal deliverability and sending limits. However, depending on your strategy, 1–5 mailboxes per domain is also considered safe and effective.
Can I set up custom tracking domains?Yes, custom tracking domains are fully supported. Icemail works seamlessly with platforms like:
ReachInbox
Instantly
Smartlead
For other platforms, contact our support team at team@icemail.ai — we’ll help you configure your tracking domain correctly.
How can I set up forwarding domains in Icemail?It’s quick and easy:
Go to the Domains tab in your dashboard.
Select the domain you want to configure.
Click Edit, then add the URL where you’d like incoming traffic or emails to be redirected.
This is useful for domain reputation management, fallback routing, or centralizing replies.
If your question isn’t listed here or you need hands-on help, just drop us a line at team@icemail.ai or reach out via the in-app chat. We’re here to support you every step of the way.
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