🔍 Troubleshooting DNS Issues for Connected Domains in Icemail

When a connected domain shows as

Inactive in your Icemail dashboard, it usually means one of the following:

• NS (Nameserver) records are not pointing to Icemail

• DNS has not yet propagated

• SPF, DKIM, DMARC, or MX records are missing

Step 1: Check Domain Status in Icemail Dashboard

Log in to your Icemail dashboard and navigate to the Domains section.

Look for status labels such as:

• Inactive — domain not verified yet

• DNS not propagating — nameservers updated but not resolved globally

Step 2: Verify Nameservers Match Exactly

Click your domain, then click Add Nameservers to see the required nameserver values Icemail provides.

Then update those nameservers at your domain registrar:

• GoDaddy: My Products → Domains → DNS → Nameservers → Change → Enter Custom Nameservers

• Namecheap: Domain List → Manage → Nameservers → Custom DNS → paste values

• Cloudflare: Select domain → Overview → scroll to Nameservers section → update to custom

Important: The nameservers must match exactly what Icemail displays — copy-paste to avoid typos.

Step 3: Wait for DNS Propagation

DNS propagation can take up to 24–48 hours depending on your registrar and global DNS caches.

To verify propagation status, visit Whois.com and look up your domain's current nameserver records.

Step 4: Click Verify in Icemail

Once propagation is confirmed, return to your Icemail dashboard and click Verify next to the domain.

✅ Once Verified

After successful verification:

• Domain status changes to Active

• SPF, DKIM, DMARC, and MX records are all configured automatically

• Domain is ready to use for cold outreach campaigns

Need help? Contact our support team at [email protected].