# Help center

> Find answers to your questions

## Domain Management

Learn how to connect or purchase domains, set up DNS records like DMARC and Catch-All, enable domain forwarding, and ensure your domain is optimized for deliverability.

- [🌐How to Buy a New Domain in Icemail: A Step-by-Step Guide](https://help.icemail.ai/en/articles/8-🌐how-to-buy-a-new-domain-in-icemail-a-step-by-step-guide): 🌐How to Buy a New Domain in Icemail: A Step‑by‑Step Guide 🚀
- [🔗Guide to Connect Existing Domains to Icemail](https://help.icemail.ai/en/articles/9-🔗guide-to-connect-existing-domains-to-icemail): Guide to Connect Existing Domains to Icemail
- [🔁 How to Set Up Domain Forwarding in Icemail](https://help.icemail.ai/en/articles/10-🔁-how-to-set-up-domain-forwarding-in-icemail): 🔁 How to Set Up Domain Forwarding in Icemail
- [🛡️ How to Set Up DMARC Email in Icemail](https://help.icemail.ai/en/articles/11-🛡️-how-to-set-up-dmarc-email-in-icemail): 🛡️ How to Set Up DMARC Email in Icemail
- [📥 How to Set Up Catch-All Email in Icemail](https://help.icemail.ai/en/articles/12-📥-how-to-set-up-catch-all-email-in-icemail): 📥 How to Set Up Catch-All Email in Icemail
- [📘 Understanding Domain Forwarding, DMARC Email, Forwarding Email, and Catch-All Email in Icemail](https://help.icemail.ai/en/articles/13-📘-understanding-domain-forwarding-dmarc-email-forwarding-email-and-catch-all-email-in-icemail): 📘 Understanding Domain Forwarding, DMARC Email, Forwarding Email, and Catch-All Email in Icemail
- [🌐What Is Domain Masking & How to Use It in Icemail](https://help.icemail.ai/en/articles/14-🌐what-is-domain-masking-and-how-to-use-it-in-icemail): 🌐What Is Domain Masking & How to Use It in Icemail
- [📂How to Connect Existing Domains in Bulk in Icemail](https://help.icemail.ai/en/articles/15-📂how-to-connect-existing-domains-in-bulk-in-icemail): 📂How to Connect Existing Domains in Bulk in Icemail
- [🧾How to Add DNS Records to Your Domain in Icemail](https://help.icemail.ai/en/articles/16-🧾how-to-add-dns-records-to-your-domain-in-icemail): 🧾How to Add DNS Records to Your Domain in Icemail
- [📊How to Check Your Custom Tracking Domain & Add Filter Tags in Icemail](https://help.icemail.ai/en/articles/17-📊how-to-check-your-custom-tracking-domain-and-add-filter-tags-in-icemail): 📊 How to Check Your Custom Tracking Domain & Add Filter Tags in Icemail
- [📬How to Set Up Email Forwarding to Google & Microsoft Workspaces in Icemail](https://help.icemail.ai/en/articles/18-📬how-to-set-up-email-forwarding-to-google-and-microsoft-workspaces-in-icemail): 📬How to Set Up Email Forwarding to Google & Microsoft Workspaces in Icemail
- [🧰How to Bulk Edit Domain Details in Icemail](https://help.icemail.ai/en/articles/19-🧰how-to-bulk-edit-domain-details-in-icemail): 🧰How to Bulk Edit Domain Details in Icemail
- [📊Customize Your Domain Table View in Icemail](https://help.icemail.ai/en/articles/20-📊customize-your-domain-table-view-in-icemail): 📊Customize Your Domain Table View in Icemail
- [🔍 Troubleshooting DNS Issues for Connected Domains in Icemail](https://help.icemail.ai/en/articles/59-🔍-troubleshooting-dns-issues-for-connected-domains-in-icemail): Step-by-step guide for resolving Inactive domain status, NS not pointing to Icemail, DNS propagation delays, and missing SPF/DKIM/DMARC/MX records.
- [⚠️ Fixing the 'Workspace Already Exists' Error in Icemail](https://help.icemail.ai/en/articles/60-⚠️-fixing-the-workspace-already-exists-error-in-icemail): How to resolve the 'Workspace already exists' error when connecting a Google or Microsoft domain to Icemail.
- [🔄 How to Renew a Domain in Icemail](https://help.icemail.ai/en/articles/61-🔄-how-to-renew-a-domain-in-icemail): Step-by-step guide to renewing domains purchased through Icemail to ensure uninterrupted cold email outreach.
- [📋 How to Use Bulk Domain Finder in Icemail](https://help.icemail.ai/en/articles/62-📋-how-to-use-bulk-domain-finder-in-icemail): Upload a CSV to check availability and purchase up to 100 domains at once using Icemail's Bulk Domain Finder.
- [🤖 How to Use AI Domain Finder in Icemail](https://help.icemail.ai/en/articles/63-🤖-how-to-use-ai-domain-finder-in-icemail): Use Icemail's AI Domain Finder to discover available, brand-aligned domains for cold outreach based on keywords or an existing domain.
- [🔀 How to Move Domains Between Workspaces or Providers in Icemail](https://help.icemail.ai/en/articles/64-🔀-how-to-move-domains-between-workspaces-or-providers-in-icemail): Move domains across workspaces and switch between Google Workspace or Microsoft 365 within Icemail.
- [Domain Forwarding Best Practices for Cold Email – Why, When & How to Use It in Icemail](https://help.icemail.ai/en/articles/75-domain-forwarding-best-practices-for-cold-email-why-when-and-how-to-use-it-in-icemail): Learn when to use domain forwarding, when to avoid it, how it protects your main domain reputation, and how to set it up step-by-step in Icemail.
- [Custom Tracking Domain Best Practices for Cold Email – Complete Guide for Icemail Users](https://help.icemail.ai/en/articles/76-custom-tracking-domain-best-practices-for-cold-email-complete-guide-for-icemail-users): Everything you need to know about custom tracking domains: what they are, why you need one, how to set up the CNAME record, best practices, common mistakes, and impact on inbox placement.
- [Why Is My Domain Forwarding Not Working? – Troubleshooting Guide](https://help.icemail.ai/en/articles/103-why-is-my-domain-forwarding-not-working-troubleshooting-guide): Step-by-step troubleshooting for domain forwarding issues in Icemail, including common mistakes and how to fix them.
- [Connecting Domains via Cloudflare Without Changing Nameservers](https://help.icemail.ai/en/articles/105-connecting-domains-via-cloudflare-without-changing-nameservers): How to connect an existing Cloudflare domain to Icemail using the Cloudflare API method, without changing your nameservers.
- [DNS Records FAQ – Timing, Propagation & Common Issues](https://help.icemail.ai/en/articles/110-dns-records-faq-timing-propagation-and-common-issues): Common questions about DNS records in Icemail: when they're added, propagation timing, and how to fix common issues.

## Mailbox Management

From creating and editing mailboxes to configuring security settings like 2FA, SMTP, and recovery options—this section covers everything you need to maintain reliable and secure email sending.

- [Get Started](https://help.icemail.ai/en/articles/3-get-started): Start Now
- [📬Creating Mailboxes in Icemail: A Step-by-Step Tutorial](https://help.icemail.ai/en/articles/21-📬creating-mailboxes-in-icemail-a-step-by-step-tutorial): 📬Creating Mailboxes in Icemail: A Step-by-Step Tutorial
- [✏ How to Edit Mailbox Details (Name, Username & Profile Picture) in Icemail](https://help.icemail.ai/en/articles/22-✏-how-to-edit-mailbox-details-name-username-and-profile-picture-in-icemail): ✏ How to Edit Mailbox Details (Name, Username & Profile Picture) in Icemail
- [🗑 How to Delete Mailboxes in Icemail](https://help.icemail.ai/en/articles/23-🗑-how-to-delete-mailboxes-in-icemail): 🗑 How to Delete Mailboxes in Icemail
- [🗑How to Bulk Delete Mailboxes in Icemail](https://help.icemail.ai/en/articles/24-🗑how-to-bulk-delete-mailboxes-in-icemail): 🗑How to Bulk Delete Mailboxes in Icemail
- [🔐 How to Get SMTP & App Passwords for Your Mailboxes in Icemail](https://help.icemail.ai/en/articles/25-🔐-how-to-get-smtp-and-app-passwords-for-your-mailboxes-in-icemail): 🔐 How to Get SMTP & App Passwords for Your Mailboxes in Icemail
- [🔐How to Manually Log In to Google Workspace Mailboxes in Icemail](https://help.icemail.ai/en/articles/26-🔐how-to-manually-log-in-to-google-workspace-mailboxes-in-icemail): 🔐How to Manually Log In to Google Workspace Mailboxes in Icemail
- [🛠How to Manually Log In to Microsoft Mailboxes via Icemail](https://help.icemail.ai/en/articles/27-🛠how-to-manually-log-in-to-microsoft-mailboxes-via-icemail): 🛠How to Manually Log In to Microsoft Mailboxes via Icemail
- [✏How to Bulk Edit Mailbox Details in Icemail](https://help.icemail.ai/en/articles/28-✏how-to-bulk-edit-mailbox-details-in-icemail): ✏How to Bulk Edit Mailbox Details in Icemail
- [Can't Assign More Mailboxes to Domains After 24 Hours](https://help.icemail.ai/en/articles/29-can-t-assign-more-mailboxes-to-domains-after-24-hours): Can't Assign More Mailboxes to Domains After 24 Hours
- [🛒How to Buy Additional Mailboxes in Icemail](https://help.icemail.ai/en/articles/30-🛒how-to-buy-additional-mailboxes-in-icemail): 🛒How to Buy Additional Mailboxes in Icemail
- [📆Scheduled Mailbox in Icemail: What It Is & How to Use It](https://help.icemail.ai/en/articles/31-📆scheduled-mailbox-in-icemail-what-it-is-and-how-to-use-it): 📆Scheduled Mailbox in Icemail: What It Is & How to Use It
- [📂How to Schedule Multiple Mailboxes in Icemail](https://help.icemail.ai/en/articles/32-📂how-to-schedule-multiple-mailboxes-in-icemail): 📂How to Schedule Multiple Mailboxes in Icemail
- [☁️ Azure Mailboxes in Icemail – Features, Pricing & Setup](https://help.icemail.ai/en/articles/56-☁️-azure-mailboxes-in-icemail-features-pricing-and-setup): Learn about Icemail Azure Mailboxes: $30/domain/month, 100 mailboxes per domain, automated DNS setup, 21-day deliverability guarantee, and 10-minute onboarding.
- [📡 SMTP Mailboxes in Icemail – Dedicated IP, Features & Setup](https://help.icemail.ai/en/articles/57-📡-smtp-mailboxes-in-icemail-dedicated-ip-features-and-setup): Learn about Icemail SMTP Mailboxes: dedicated IP per domain, up to 10 mailboxes per domain, 50 emails/day per mailbox, and automated DNS setup.
- [🤖 Creating Mailboxes Using AI Auto-Filling in Icemail](https://help.icemail.ai/en/articles/65-🤖-creating-mailboxes-using-ai-auto-filling-in-icemail): Use Icemail's AI Auto-Filling feature to automatically generate realistic mailbox identities for Google Workspace or Microsoft 365.
- [Mailboxes Stuck in Processing – Complete Troubleshooting Guide](https://help.icemail.ai/en/articles/97-mailboxes-stuck-in-processing-complete-troubleshooting-guide): Learn why mailboxes get stuck in processing, how long they typically take, and what steps to take if yours hasn't activated.
- [App Passwords for Google Mailboxes – How They Work & Common Issues](https://help.icemail.ai/en/articles/98-app-passwords-for-google-mailboxes-how-they-work-and-common-issues): Understand what app passwords are, how Icemail generates them, where to find them, and how to use them with SMTP/IMAP connections.
- [How to Cancel or Delete Mailboxes in Icemail](https://help.icemail.ai/en/articles/99-how-to-cancel-or-delete-mailboxes-in-icemail): Step-by-step guide to cancelling or deleting mailboxes and domains in Icemail, including billing implications and reactivation policy.
- [How to Add Team Members & Manage Workspace Access in Icemail](https://help.icemail.ai/en/articles/100-how-to-add-team-members-and-manage-workspace-access-in-icemail): Learn how to invite team members to your Icemail workspace, manage client access, and handle multiple workspaces.
- [Understanding 2FA on Icemail Mailboxes – Why It Can’t Be Removed](https://help.icemail.ai/en/articles/104-understanding-2fa-on-icemail-mailboxes-why-it-can-t-be-removed): Why 2FA is required on Icemail-provisioned mailboxes, how it works, and how to use your mailbox effectively despite this requirement.
- [Maximum Mailboxes Per Domain – Limits & Best Practices](https://help.icemail.ai/en/articles/107-maximum-mailboxes-per-domain-limits-and-best-practices): Learn the mailbox limits per domain for Google, Microsoft, Azure, and SMTP, and best practices for cold email deliverability.
- [Pre-Warmed Mailboxes – Sending Ramp-Up Schedule & Best Practices](https://help.icemail.ai/en/articles/108-pre-warmed-mailboxes-sending-ramp-up-schedule-and-best-practices): How pre-warmed mailboxes work, the recommended sending ramp-up schedule, and best practices for getting the best deliverability.
- [DKIM Setup for Microsoft 365 Mailboxes – Why It Takes Longer](https://help.icemail.ai/en/articles/109-dkim-setup-for-microsoft-365-mailboxes-why-it-takes-longer): Why DKIM setup takes longer for Microsoft 365 mailboxes, how to check your DKIM status, and what to do if it's missing.
- [Understanding Mailbox Sending Limits & What Happens When You Hit Them](https://help.icemail.ai/en/articles/111-understanding-mailbox-sending-limits-and-what-happens-when-you-hit-them): Sending limits for Google, Microsoft, Azure, and SMTP mailboxes, what happens if you exceed them, and how to scale safely.

## Mailbox Export & Integrations

Follow step-by-step guides to integrate Icemail with tools like Instantly, Smartlead, and more—so you can start sending campaigns without the hassle.

- [Get Started](https://help.icemail.ai/en/articles/4-get-started): Start Now
- [🔄Connect Your Icemail Mailboxes to ReachInbox](https://help.icemail.ai/en/articles/33-🔄connect-your-icemail-mailboxes-to-reachinbox): 🔄Connect Your Icemail Mailboxes to ReachInbox
- [⚡Connect Your Icemail Mailboxes to Instantly](https://help.icemail.ai/en/articles/34-⚡connect-your-icemail-mailboxes-to-instantly): ⚡ Connect Your Icemail Mailboxes to Instantly
- [🔗Connect Your Icemail Mailboxes to Smartlead](https://help.icemail.ai/en/articles/35-🔗connect-your-icemail-mailboxes-to-smartlead): 🔗Connect Your Icemail Mailboxes to Smartlead
- [📤Connect Your Icemail Mailboxes to Reply.io](https://help.icemail.ai/en/articles/36-📤connect-your-icemail-mailboxes-to-replyio): 📤 Connect Your Icemail Mailboxes to Reply.io
- [📤Connect Your Icemail Mailboxes to Emelia.io](https://help.icemail.ai/en/articles/37-📤connect-your-icemail-mailboxes-to-emeliaio): 📤Connect Your Icemail Mailboxes to Emelia.io
- [🔗 Connect Your Icemail Mailboxes to Warmy.io](https://help.icemail.ai/en/articles/38-🔗-connect-your-icemail-mailboxes-to-warmyio): 🔗 Connect Your Icemail Mailboxes to Warmy.io
- [🔗Connect Your Icemail Mailboxes to EmailBison](https://help.icemail.ai/en/articles/39-🔗connect-your-icemail-mailboxes-to-emailbison): 🔗Connect Your Icemail Mailboxes to EmailBison
- [🌐Export Icemail Mailboxes to Other Platforms](https://help.icemail.ai/en/articles/40-🌐export-icemail-mailboxes-to-other-platforms): 🌐 Export Icemail Mailboxes to Other Platforms
- [🔐Using Recovery Email to Log in to Your Icemail Mailboxes](https://help.icemail.ai/en/articles/41-🔐using-recovery-email-to-log-in-to-your-icemail-mailboxes): 🔐Using Recovery Email to Log in to Your Icemail Mailboxes
- [🔗Third-Party Platforms Supported by Icemail for Mailbox Exports](https://help.icemail.ai/en/articles/43-🔗third-party-platforms-supported-by-icemail-for-mailbox-exports): 🔗Third-Party Platforms Supported by Icemail for Mailbox Exports
- [🔗Connect Your Icemail Mailboxes to Lemlist: Complete Setup Guide](https://help.icemail.ai/en/articles/42-🔗connect-your-icemail-mailboxes-to-lemlist-complete-setup-guide): 🔗Connect Your Icemail Mailboxes to Lemlist: Complete Setup Guide
- [🔗Connect Your Icemail Mailboxes to Woodpecker: Everything You Need to Know](https://help.icemail.ai/en/articles/44-🔗connect-your-icemail-mailboxes-to-woodpecker-everything-you-need-to-know): 🔗Connect Your Icemail Mailboxes to Woodpecker: Everything You Need to Know
- [🔗Connect Your Icemail Mailboxes to Snov.io: Everything You Need to Know](https://help.icemail.ai/en/articles/45-🔗connect-your-icemail-mailboxes-to-snovio-everything-you-need-to-know): 🔗Connect Your Icemail Mailboxes to Snov.io: Everything You Need to Know
- [Connect Your Icemail Mailboxes to Apollo.io](https://help.icemail.ai/en/articles/77-connect-your-icemail-mailboxes-to-apolloio): Step-by-step guide to connecting your Icemail mailboxes to Apollo.io for cold email outreach.
- [Connect Your Icemail Mailboxes to Mailshake](https://help.icemail.ai/en/articles/78-connect-your-icemail-mailboxes-to-mailshake): Step-by-step guide to connecting your Icemail mailboxes to Mailshake for cold email campaigns.
- [Connect Your Icemail Mailboxes to QuickMail](https://help.icemail.ai/en/articles/79-connect-your-icemail-mailboxes-to-quickmail): Step-by-step guide to connecting your Icemail mailboxes to QuickMail for automated cold email outreach.
- [Connect Your Icemail Mailboxes to Klenty](https://help.icemail.ai/en/articles/80-connect-your-icemail-mailboxes-to-klenty): Step-by-step guide to connecting your Icemail mailboxes to Klenty for sales engagement and cold email outreach.
- [Connect Your Icemail Mailboxes to Saleshandy](https://help.icemail.ai/en/articles/81-connect-your-icemail-mailboxes-to-saleshandy): Step-by-step guide to connecting your Icemail mailboxes to Saleshandy for cold email campaigns.
- [Connect Your Icemail Mailboxes to Outreach.io](https://help.icemail.ai/en/articles/82-connect-your-icemail-mailboxes-to-outreachio): Step-by-step guide to connecting your Icemail Google or Microsoft mailboxes to Outreach.io via OAuth.
- [Connect Your Icemail Mailboxes to Salesloft](https://help.icemail.ai/en/articles/83-connect-your-icemail-mailboxes-to-salesloft): Step-by-step guide to connecting your Icemail Google or Microsoft mailboxes to Salesloft via OAuth.
- [Connect Your Icemail Mailboxes to HubSpot Sales Hub Sequences](https://help.icemail.ai/en/articles/84-connect-your-icemail-mailboxes-to-hubspot-sales-hub-sequences): Step-by-step guide to connecting your Icemail Google or Microsoft mailboxes to HubSpot Sales Hub for email sequences.
- [Connect Your Icemail Mailboxes to Hunter.io Campaigns](https://help.icemail.ai/en/articles/85-connect-your-icemail-mailboxes-to-hunterio-campaigns): Step-by-step guide to connecting your Icemail mailboxes to Hunter.io Campaigns via SMTP.
- [Connect Your Icemail Mailboxes to PersistIQ](https://help.icemail.ai/en/articles/86-connect-your-icemail-mailboxes-to-persistiq): Step-by-step guide to connecting your Icemail mailboxes to PersistIQ for outbound sales campaigns.
- [Connect Your Icemail Mailboxes to Overloop (Prospect.io)](https://help.icemail.ai/en/articles/87-connect-your-icemail-mailboxes-to-overloop-prospectio): Step-by-step guide to connecting your Icemail mailboxes to Overloop (formerly Prospect.io) for cold email campaigns.
- [Connect Your Icemail Mailboxes to Growbots](https://help.icemail.ai/en/articles/88-connect-your-icemail-mailboxes-to-growbots): Step-by-step guide to connecting your Icemail mailboxes to Growbots for outbound sales automation.
- [Connect Your Icemail Mailboxes to La Growth Machine](https://help.icemail.ai/en/articles/89-connect-your-icemail-mailboxes-to-la-growth-machine): Step-by-step guide to connecting your Icemail mailboxes to La Growth Machine for multichannel outreach.
- [Connect Your Icemail Mailboxes to Amplemarket](https://help.icemail.ai/en/articles/90-connect-your-icemail-mailboxes-to-amplemarket): Step-by-step guide to connecting your Icemail mailboxes to Amplemarket for AI-powered cold outreach.
- [Connect Your Icemail Mailboxes to Outplay](https://help.icemail.ai/en/articles/91-connect-your-icemail-mailboxes-to-outplay): Step-by-step guide to connecting your Icemail mailboxes to Outplay for multi-channel sales engagement.
- [Connect Your Icemail Mailboxes to Expandi](https://help.icemail.ai/en/articles/92-connect-your-icemail-mailboxes-to-expandi): Step-by-step guide to connecting your Icemail mailboxes to Expandi for LinkedIn and email outreach.
- [Connect Your Icemail Mailboxes to Mixmax](https://help.icemail.ai/en/articles/93-connect-your-icemail-mailboxes-to-mixmax): Step-by-step guide to connecting your Icemail Google or Microsoft mailboxes to Mixmax for email sequences and tracking.
- [Connect Your Icemail Mailboxes to Yesware](https://help.icemail.ai/en/articles/94-connect-your-icemail-mailboxes-to-yesware): Step-by-step guide to connecting your Icemail Google or Microsoft mailboxes to Yesware for email tracking and campaigns.
- [Connect Your Icemail Mailboxes to Close CRM](https://help.icemail.ai/en/articles/95-connect-your-icemail-mailboxes-to-close-crm): Step-by-step guide to connecting your Icemail mailboxes to Close CRM for email sequences and sales outreach.
- [Connect Your Icemail Mailboxes to Pipedrive Sales Email Sequences](https://help.icemail.ai/en/articles/96-connect-your-icemail-mailboxes-to-pipedrive-sales-email-sequences): Step-by-step guide to connecting your Icemail mailboxes to Pipedrive for email syncing and sales engagement.
- [How to Export Mailboxes from Icemail – API Method vs CSV Method](https://help.icemail.ai/en/articles/102-how-to-export-mailboxes-from-icemail-api-method-vs-csv-method): Learn the two methods to export Icemail mailboxes to outreach tools — direct integration and CSV — and which method to use.

## Billing & Subscription

Learn how to upgrade plans, update payment methods, view invoices, enable auto top-ups, and understand Icemail's refund policy.

- [Get Started](https://help.icemail.ai/en/articles/5-get-started): Start Now
- [💳How to Update Your Card Details, View Invoices & Manage Billing Information in Icemail](https://help.icemail.ai/en/articles/46-💳how-to-update-your-card-details-view-invoices-and-manage-billing-information-in-icemail): 💳How to Update Your Card Details, View Invoices & Manage Billing Information in Icemail
- [💰A Step-by-Step Guide to Adding Wallet Credits and Enabling Auto-Topup in Icemail](https://help.icemail.ai/en/articles/47-💰a-step-by-step-guide-to-adding-wallet-credits-and-enabling-auto-topup-in-icemail): 💰A Step-by-Step Guide to Adding Wallet Credits and Enabling Auto-Topup in Icemail
- [📄Refund & Cancellation Policy – Icemail.ai](https://help.icemail.ai/en/articles/48-📄refund-and-cancellation-policy-icemailai): 📄Refund & Cancellation Policy – Icemail.ai
- [📦Why You Should Consider Buying Multiple Plans on Icemail.ai](https://help.icemail.ai/en/articles/49-📦why-you-should-consider-buying-multiple-plans-on-icemailai): 📦Why You Should Consider Buying Multiple Plans on Icemail.ai
- [🧾Managing Your Subscription in Icemail.ai](https://help.icemail.ai/en/articles/50-🧾managing-your-subscription-in-icemailai): 🧾Managing Your Subscription in Icemail.ai
- [🔼How to Upgrade Your Icemail.ai Plan](https://help.icemail.ai/en/articles/51-🔼how-to-upgrade-your-icemailai-plan): 🔼How to Upgrade Your Icemail.ai Plan
- [Billing FAQ – Renewals, Auto-Renew, Auto Top-Up & Payment Issues](https://help.icemail.ai/en/articles/101-billing-faq-renewals-auto-renew-auto-top-up-and-payment-issues): Answers to common billing questions: auto-renew, auto top-up, payment issues, invoices, and wallet credits.
- [Mailbox Reactivation Policy – What Happens After Deletion](https://help.icemail.ai/en/articles/106-mailbox-reactivation-policy-what-happens-after-deletion): Understand the 7-day soft deletion window, how to reactivate mailboxes, and what gets permanently deleted after the window closes.

## FAQs

- [Get Started](https://help.icemail.ai/en/articles/6-get-started): Start Now
- [💡 FAQs – Setup and Configuration](https://help.icemail.ai/en/articles/52-💡-faqs-setup-and-configuration): 💡 FAQs – Setup and Configuration
- [🌐FAQs – Domain Management](https://help.icemail.ai/en/articles/53-🌐faqs-domain-management): 🌐FAQs – Domain Management
- [📬 FAQs – Mailbox Management in Icemail.ai](https://help.icemail.ai/en/articles/54-📬-faqs-mailbox-management-in-icemailai): 📬FAQs – Mailbox Management in Icemail.ai
- [📦FAQs – Subscription and Plans at Icemail.ai](https://help.icemail.ai/en/articles/55-📦faqs-subscription-and-plans-at-icemailai): 📦FAQs – Subscription and Plans at Icemail.ai

## Getting Started

Everything you need to get up and running with Icemail quickly.

- [🚀 Introducing Icemail – Cold Email Infrastructure, Simplified](https://help.icemail.ai/en/articles/66-🚀-introducing-icemail-cold-email-infrastructure-simplified): An overview of Icemail: what it is, what you can do with it, why it stands out, and who it's for.
- [✅ Getting Started with Your Icemail Account](https://help.icemail.ai/en/articles/67-✅-getting-started-with-your-icemail-account): Full step-by-step onboarding guide: sign up, workspace setup, domain configuration, mailbox creation, and exporting to outreach tools.
- [🏢 Icemail Workspace Setup – Create Workspaces & Manage Team Access](https://help.icemail.ai/en/articles/68-🏢-icemail-workspace-setup-create-workspaces-and-manage-team-access): How to create workspaces, manage team members, assign roles, and control access in Icemail.
- [⚡ Why Icemail's Automatic DNS Setup Matters](https://help.icemail.ai/en/articles/69-⚡-why-icemail-s-automatic-dns-setup-matters): How Icemail's automatic DNS configuration works and why it's critical for email deliverability and domain health.
- [📧 Cold Emailing Best Practices: A Comprehensive Guide (2025 Edition)](https://help.icemail.ai/en/articles/70-📧-cold-emailing-best-practices-a-comprehensive-guide-2025-edition): A complete guide to cold email success in 2025 — covering technical infrastructure, list building, copywriting, legal compliance, and execution frameworks.

## Deliverability Tools

Monitor inbox placement, protect your domains, and optimize deliverability.

- [🛡️ Domain Protection & Deliverability Shield in Icemail](https://help.icemail.ai/en/articles/71-🛡️-domain-protection-and-deliverability-shield-in-icemail): How Icemail's Deliverability Shield monitors blacklists, DNS security, and domain reputation to protect your cold outreach domains.
- [📊 Inbox Placement Tests in Icemail: Monitor Inbox vs Spam](https://help.icemail.ai/en/articles/72-📊-inbox-placement-tests-in-icemail-monitor-inbox-vs-spam): Use Icemail's Inbox Placement Tests to see where your emails land across major providers before sending at scale.

## High Reputation Domains

Pre-aged, trusted domains with established reputation history for better inbox placement.

- [⭐ High Reputation Domains in Icemail](https://help.icemail.ai/en/articles/73-⭐-high-reputation-domains-in-icemail): What High Reputation Domains are, why they improve deliverability, and how to purchase them in Icemail.

## Pre-warmed Domains & Mailboxes

Launch outreach faster with mailboxes that already have established sending history.

- [🔥 Pre-warmed Mailboxes in Icemail: Complete Guide](https://help.icemail.ai/en/articles/74-🔥-pre-warmed-mailboxes-in-icemail-complete-guide): What pre-warmed mailboxes are, their benefits and limitations, safe usage guidelines, and how to get started in Icemail.